Parcel shipping with DPD
If we send the wooden tiles with the parcel service, you will receive one or more parcels. None of the packages weighs more than 25,5 kilograms and is still easy to move. After shipping, you will receive a notification by e-mail in which the exact delivery period will be announced. Delivery is usually 3 working days after ordering. Unfortunately, delivery on public holidays is not possible. If you are not on site when the delivery is made, you will be notified and another delivery date will be agreed. You can also specify an alternative delivery address or an alternative delivery period for your wooden tiles.
Forwarding shipment on pallet
If your order exceeds a total weight of 200 kilograms (more than 250 teak tiles or more than 135 Cumaru tiles), it will be shipped on a one-way pallet by a forwarding agency. The delivery time in this case is usually seven working days. The forwarding agent will contact you by telephone or e-mail to agree on an exact delivery date in advance. The delivery takes place up to the curb, the unloading takes place via a lifting platform. Please note that the packaging material - such as the one-way pallet - is part of the delivery and cannot be taken away by the truck.
The shipping costs are calculated according to the weight of the delivery. The lower limit for mainland Germany is €5,95 per order, the upper limit is €150 per order. You will receive an exact calculation of the shipping costs when you put the tiles in your shopping cart and visit the checkout. We would also be happy to make you an exact offer with our patio planner.