BioMaderas Warehouse

Betterwood " Shipping

Shipping information

We deliver throughout Europe - from a small parcel to a pallet of bulky goods, usually within a few days. Here you can find out more about the transport costs and what needs to be considered with the different shipping methods.

This is how our shipping costs are calculated

For each delivery country there is a shipping price that depends on the weight of the order. There is a lower and an upper limit for the shipping costs for each product group. If products from different product groups are ordered, the limits of the larger product apply.

Shipping rate

How we ship

parcel services Betterwood DPD

PAKETDIENST

  • up to 220 cm in length
  • up to 150 kg in weight
  • packed in boxes
  • each carton max. 30 kg weight
  • No delivery to packing stations
  • Packaging material is part of the delivery
  • Delivery date will be agreed by email
  • Parking permit can be granted
  • Goods are delivered to the front door
  • From dispatch to delivery: approx. 2 days in Germany

Parcel by courier

  • up to 400 cm in length
  • up to 150 kg in weight
  • packed in boxes
  • each carton max. 30 kg weight
  • Packaging material is part of the delivery
  • The delivery date will be agreed by phone or email
  • Parking permit can be granted
  • Curbside delivery
  • From dispatch to delivery: approx. 3 days in Germany

Freight forwarding general cargo

  • up to 305 cm in length
  • up to 1.000 kg in weight
  • packed on a pallet
  • per pallet max. 1000 kg weight
  • Packaging material is part of the delivery
  • The delivery date will be agreed by phone or email
  • Recipient must be on site
  • Curbside delivery
  • in the case of bulky goods, manual unloading by the recipient
  • from dispatch to delivery: approx. 5 days

Direct shipping company

  • up to 610 cm in length
  • without weight limit
  • packed on squared timber or pallet
  • per unit max. 1500 kg weight
  • Packaging material is part of the delivery
  • Delivery date will be agreed by phone
  • Recipient must be on site
  • Hand discharge by receiver
  • from dispatch to delivery approx. 1 day

Notes on delivery with a forwarding agent

Pallet decking

Delivery is usually by truck (7,5t box truck – length: 8 m / width 3,10 m / height 3,45 m). Unloading takes place at the public curb closest to the delivery address, unless expressly agreed otherwise. Please note that delivery may not be possible due to the following factors:

  • The delivery address is on a street or can only be reached via a street designated as a restricted traffic area and/or
  • The delivery address is on a street or can only be reached via a street where vehicles with a maximum permissible weight of 7,5 tons are prohibited and/or
  • The delivery address is on a street or can only be reached via a street narrower than 3,25 meters or at a place to be passed by obstacles such as parked vehicles or a construction site at the time of delivery less than 3,25 meters passage width is restricted, and/or
  • The delivery address is in a cul-de-sac with no turning possibility.

If one of the special features mentioned applies to the desired delivery address or if you are unsure about this, please contact our customer service by phone or email before placing an order to clarify whether and to what location delivery can then take place .

Please also note that it is necessary for you to be personally present at the delivery address when the goods are delivered by the forwarding agent. On the one hand, because you have to confirm the delivery of the goods in writing. On the other hand, the unloading of the goods requires your help in such a way that you support the employee of the forwarding agency with the unloading of the goods from the truck to the curb with physical assistance. You must therefore be physically able to lift a weight of up to 30 kilograms.

Finally, it should be noted that no specific desired time for delivery can be agreed. Our customer service or the shipping company will contact you by phone in good time before delivery to set the delivery date (time window) on working days (excluding public holidays). Your presence at the delivery address is required throughout the time slot.

The goods are securely packed on a pallet for transport. Packaging and pallet are part of the delivery and cannot be taken away from the truck.